If you receive your documents in the post then this document would have been sent when taking out, changing or renewing your policy.
The first thing you should do is report the theft to the nearest police station and obtain a crime reference number.
If you are buying your car outside the UK and require cover to return home, insurance will need to be arranged in the country of purchase. An excess is the amount you must pay in the event of any claim, regardless of who's to blame for the incident.
The excess will vary depending on the car that is covered, the age and experience of the drivers on your policy and if you have opted to take protected or guaranteed No Claims Bonus protection.
This means that you can build up your No Claims Bonus more quickly, so long as you don't make a claim.
If you are an online customer you can find your policy excess on your Policy Schedule by signing in or registering to your online account.
A Claims Assessor may also be appointed to discuss the claim with you.
When our enquiries are successfully completed an offer will be made to settle your claim.
Comprehensive - this gives you both of the cover elements below and also covers accidental damage to your car.
Third Party Fire & Theft - covers you for claims made by other people for bodily injury or damage to their property following an accident, plus your car is covered if it is stolen or damaged by fire.
The Approved Repairer will also provide you with a free courtesy car for the duration of repairs.